Política de Privacidade

Privacy Policy & Notice of Privacy Practices

Protecting your private information is our priority. This Privacy Policy and Notice of Privacy Practices applies to novafamilycare.com and Nova Family Care LLC (“Nova Family Care,” “we,” “our,” “us”) and governs data collection, usage, and how we safeguard your protected health information (“PHI”). By using the Nova Family Care LLC website, you consent to the practices described in this policy.

Collection of Your Information

We do not collect personal information unless you voluntarily provide it. You may be required to provide personal and health information to use our services, including:

• Registering for an account
• Submitting payment information
• Communicating with our staff
• Completing patient intake forms

We may also automatically collect non-identifiable information about your computer or device (such as IP address, browser type, and access times). We do not knowingly collect personal information from minors without parental or guardian consent.

Use of Your Information

Nova Family Care LLC collects and uses your information to:

• Deliver the services you request
• Communicate with you about your care
• Bill and process payments
• Improve the quality of our services
• Inform you about other services that may be of interest (with your consent when required)

We do not sell or rent patient or customer lists to third parties.

Sharing Information

We may share data with trusted third-party service providers (such as hosting vendors, billing services, or analytics providers) who are contractually required to protect your information. We may also disclose information as required by law, to comply with legal process, or to protect the rights, property, or safety of our patients and the public.

Notice of Privacy Practices (HIPAA)

This section describes how medical information (PHI) about you may be used and disclosed and how you can access this information.

Your Rights

When it comes to your health information, you have the right to:

• Access your medical record – Request an electronic or paper copy of your health information. We will provide it within 30 days and may charge a reasonable fee.
• Request corrections – Ask us to amend information you believe is inaccurate or incomplete. If we deny the request, we’ll explain why in writing within 60 days.
• Request confidential communications – Ask us to contact you in a specific way (e.g., phone, email, mailing address). We will accommodate reasonable requests.
• Request restrictions – Ask us not to use or share certain health information for treatment, payment, or operations. While we are not always required to agree, we will comply whenever possible, especially if you pay out-of-pocket in full.
• Receive an accounting of disclosures – Request a list of when and with whom we shared your information (other than for treatment, payment, or operations) for up to six years prior.
• Obtain a copy of this notice – Request a paper copy of this policy at any time.
• Designate someone to act on your behalf – If you have given another individual medical power of attorney or are under legal guardianship.
• File a complaint – Contact us or the U.S. Department of Health and Human Services if you believe your rights are violated. We will not retaliate.

Your Choices

You may instruct us on how your information is shared in specific situations, such as with family, friends, or others involved in your care, in disaster relief situations, or for fundraising purposes (with an option to opt out). We will never share your information without written authorization for marketing purposes, sale of your information, or most psychotherapy notes.

Our Uses and Disclosures

We typically use or share your PHI for:

• Treatment – Sharing your information with other health professionals involved in your care.
• Payment – Using your information to bill and collect payment.
• Operations – Using your information to manage our practice and improve quality of care.

Other permitted uses may include public health reporting, law enforcement or legal proceedings, organ and tissue donation requests, workers' compensation and other government requests, and research under specific legal conditions.

Our Responsibilities

As a covered entity under HIPAA, Nova Family Care LLC is legally required to:

• Maintain the privacy and security of your protected health information (PHI).
• Provide you with this Notice of Privacy Practices, which explains our legal duties and privacy practices with respect to your PHI.
• Comply with the terms of the notice currently in effect.
• Notify you promptly if a breach occurs that may have compromised the privacy or security of your PHI.
• Not use or disclose your information in any manner not described in this notice, unless you authorize it in writing (you may revoke that authorization at any time in writing).

Security of Your Information

Nova Family Care LLC secures your personal and health information from unauthorized access, use, or disclosure. We use industry-standard safeguards, including SSL encryption, to protect your data. While we strive for complete security, no method of transmission over the Internet can be guaranteed 100% secure.

SMS Communications

When you provide your mobile phone number and opt in to receive text messages from Nova Family Care LLC, you consent to receive SMS messages from us. The types of messages we may send include:

• Appointment reminders and confirmations
• Verification codes and secure portal access links
• Patient portal notifications
• Healthcare-related updates and follow-up messages from your care team

Message frequency may vary. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any text message you receive from us. To request help, reply HELP or contact us at info@novafamilycare.com or 321-413-1411.

We do not sell, share, or use your mobile phone number for marketing purposes without your explicit consent. Phone numbers collected for SMS communications are used solely to deliver the healthcare-related messages described above.

Changes to This Policy

Nova Family Care LLC may update this Privacy Policy and Notice of Privacy Practices at any time. When we make changes, the revised version will be posted on this website with a new effective date.

Privacy Official Contact

Anna Hinton
Nova Family Care LLC
365 Wekiva Springs Road, Suite 231
Longwood, FL 32779
Email: info@novafamilycare.com
Phone: 321-413-1411

Effective as of September 24, 2025